What this area is for
Family Portal is a private way for a named relative to stay in touch with one nursing home about one resident.
It is not:
- the Clinical care file
- the Employee Portal
- the Time Clock
- a public Facebook-style page
Think of Family Portal as a locked letterbox for one family. Only the people the home has authorised have a key.
The two doors
1. The family member door
You receive:
- Your own personal link.
- Your own six-digit Family PIN.
You open the link, enter the PIN, then send a message or photos. You do not get an ÁitFoirne username.
2. The home door
A manager signs in to ÁitFoirne and opens Family Portal. They add the Family resident, name the relative, authorise them, and issue the link and PIN.
A job title does not open this door. Staff need an explicit Family role, such as Family Coordinator or Family Presenter, or a management login that can open Family.
What a family member can do
- Send a short message about that resident.
- Send up to five photos with a message.
- See in-app updates, such as We received your message.
- See Your family moments — photographs from this connection only.
- Join an optional Family Circle, if the home has turned it on for that resident.
- Select Lock when finished.
What a family member cannot see
- Clinical notes
- assessments or care plans
- medicines
- diagnoses
- another relative’s private posts, unless both people have joined Family Circle for that post
Questions people ask
I already clock in at work. Can I use the same PIN?
No. The Time Clock PIN is for staff hours. The Family PIN is only for Family Portal. They are different on purpose.
Does Family Portal tell me if my relative is unwell?
No. It is not watched for emergencies. If you are worried, telephone the home.
Will I get a text when the home sees my message?
No. Family Portal does not send email, text messages or phone alerts. Open your link again to see Updates.